Hooray!!!

God(dess) bless W--- at Citibank for immediately correcting the reporting problem on my student loan.  There is no problem, there was no problem and she is giving me direct access to her to help us get our remodel mortgage approved.  In fact, she said "when we get your information, we can investigate it and can correct it immediately."  Then she pulled up my account and said "Oh, there is no problem.  I've fixed it now."  I made her repeat it three times before I finally believed her.   

Hooray for W---!!  There is (at least) one wonderful competent person working there!!  And I know who she is!!!

What an emotional day!!